877-600-4006 [email protected]


This includes actions that result in heating savings, such as the replacement of a broken heating system or the upgrade of an inefficient heating system.Under ECO2t, which ran from 1 April 2017 to 30 September 2018, suppliers were also required to deliver against an additional obligation called the Carbon Emissions Reduction Obligation (CERO).Ofgem administers the scheme on behalf of the Department for Energy, Business & Industrial Strategy. Technical survey appointments are often booked within four weeks of your initial call.Our installer will gather all the information we need to assess your property. Engaging on environmental and sustainability issuesEngaging with research institutions on shared research interestsChairman, Non-Executives and Senior Management expensesComplain about your gas or electricity bill or supplierUnderstand smart, prepayment and other energy metersHow to switch energy supplier and shop for a better dealWho to contact if it's difficult paying energy billsEnergy supply disconnection and prepayment meter rulesPower cuts: Help and compensation under the Guaranteed StandardsOfgem safety net: If your energy supplier goes out of businessWho is my gas or electricity distribution network operator?Ofgem safety net: If your energy supplier goes out of businessReporting suspected market abuse or suspicious transactions under REMITUse of exemptions and delaying publication of inside information under REMITGas Significant Code Review - seminars and workshopsState of competition in the energy market assessmentData and Communications Company: Ofgem publicationsConsumer Bills and Communications Round Table GroupThird Party Intermediaries (TPI) Programme working groupDesign Advisory Board For Market-Wide Half-Hourly SettlementUnderstanding the profits of the big energy suppliersNational Transmission System Charging Methodology Forum (NTSCMF)Reporting suspected market abuse or suspicious transactions under REMITUse of exemptions and delaying publication of inside information under REMITFuture Trading Arrangements and Future Wholesale MarketsState of competition in the energy market assessmentData and Communications Company: Ofgem publicationsConsumer Bills and Communications Round Table GroupThird Party Intermediaries (TPI) Programme working groupUnderstanding the profits of the six large energy suppliersSystem Operator Transmission Owner Code Working GroupGreat Britain Security and Quality of Supply Standard Working GroupTransmission Investment for Renewable Generation (TIRG)Reform of network access and forward-looking chargesIntegrated Transmission Planning and Regulation (ITPR)Extending competition in transmission industry groupIntegrated Transmission Planning and Regulation workshopsPublications library: Electricity transmission networksWorkstream three (WS3): Developing networks for low-carbonWorkstream six (WS6): Commercial and regulatory issuesWorkstream nine (WS9): Technological innovation and growthElectricity distribution networks publications librarySupplier performance report: government environmental programmesKey terms explained for the Domestic Renewable Heat IncentiveFIT anaerobic digestion: sustainability and feedstocksFuelled stations and fuel measurement and sampling (FMS)SEG anaerobic digestion: sustainability criteria and reporting requirementsNon Fossil Fuel Obligation (NFFO) / Scottish Renewable Obligation (SRO)Counter fraud for environmental and social programmesApplying for accreditation and claiming Levy Exemption Certificates (LECs)Publications library: Climate Change Levy (CCL) exemptionRead about Ofgem E-Serve's role on the Energy Company Obligation (ECO) scheme.This document aims to assist suppliers and the supply chain in evidencing Affordable Warmth Group eligibility.
We aim to have all measures installed within three months of your initial contact.You’ll receive your warranty and maintenance documents where applicable.Feel free to contact a member of our team, 9am-5pm Monday to Friday to have all your questions answered.Are you worried about bills, managing your money or need additional support? Under HHCRO, obligated suppliers must mainly promote measures which improve the ability of low income, fuel poor and vulnerable households to heat their homes. To ensure customers have heating and hot water we will continue to replace broken gas boilers for the time being. Previously scheduled home visits and installations will be temporarily suspended. We’ll arrange your technical survey with our installer who’ll be able to confirm what options you qualify for.

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